Rhythm & Bikes is strongly committed to preserving the privacy of our customers.
We collect, use and are responsible for certain Personal Information about you. When we do so we are subject to data protection laws applicable in the United Kingdom and we are responsible as ‘controller’ of that Personal Information for the purposes of those laws.
Who we are: We are Rhythm & Bikes Ltd (“we”, “us” or “our”) of 63a Lewes Road, Brighton, BN2 3HZ. Our registered office is at 67 Church Road, Hove BN3 2BD and our company no. is 11044349
Personal Information we collect about you
We only collect Personal Information that is absolutely necessary. We may collect the following information about you:
- Your name
- Your telephone number
- Your email address
The provision of the information named above is required from you to enable us to provide our services to you and contact you about these services; for example to contact you when your bike is ready for collection or if the work we are doing is going to take longer than originally expected.
How and why we use your personal information
Under data protection law, we can only use your Personal Information if we have a proper reason for doing so. In order to use your personal information, we rely on the following legal bases:
- you have given consent to the processing of your personal data for one or more specific purposes
- processing is necessary for the performance of the services we provide to you
We collect and process your Personal Information:
- to provide information to you about the service we are providing you, for example to contact you when your bike is ready for collection
- to provide you with customer service, such as responding to emails or calling you back
- for direct and digital marketing (in accordance with applicable data protection laws)
We will only contact you via your preferred method when arranging collection of your bike or product from the shop.
If you contact us we will reply via the same method, unless you ask for us to contact you via a different method such as supplying your telephone number in an email.
We will only send you marketing information via email if you have explicitly consented to us doing so. You can opt-out of this at any time via the unsubscribe option in our emails or by contacting us directly via firstname.lastname@example.org
Who we share your Personal Information with
We will never sell any of your Personal Information to third parties, nor will we transfer your personal data outside of the European Union.
We don't share your Personal Information with other companies without your prior permission or as outlined in this policy. We only share limited information with third parties we use to help deliver our products and/or services to you and run our business, e.g. payment service providers, website hosts, insurers and accountants, and we only allow our service providers to handle your Personal Information if we are satisfied they take appropriate measures to protect it.
To comply with our legal and regulatory obligations we may disclose and exchange information with law enforcement agencies and regulatory bodies.
We may also need to share some Personal Information with other parties, such as potential buyers of some or all of our business; any Personal Information shared will be anonymised and the recipient of the information will be bound by confidentiality obligations.
How long your Personal Information will be kept
We will keep your Personal Information for as long as is necessary to:
- contact you about the service we are providing you
- respond to any questions, complaints or claims made by you or on your behalf
- show that we treated you fairly
- keep records required by law
- inform you of products, offers and promotions
We will not retain your Personal Information for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your Personal Information, we will destroy, delete or anonymise it.
Your rights and how to complain
As a data controller we have a duty to inform you of why your Personal Information is being processed and what rights you have around your Personal Information. You have the right to:
- be informed of how your personal information is being used
- see any information we keep about you
- have your personal information deleted in certain circumstances
- have inaccuracies within your personal information corrected
- restrict processing of your personal information until inaccuracies are corrected or there is a dispute around legal basis for processing the personal information
- object to processing of your personal information in certain circumstances
If you would like to exercise any of these rights, please contact us via the method listed below and ensure you include the following:
- information to identify you (e.g. your full name and address)
- proof of your identity and address (e.g. a copy of your driving licence or passport and a recent utility or credit card bill)
- what right you want to exercise and the information to which your request relates
We hope that we can resolve any query or concern you may raise about our use of your information so please do contact us should you have any questions or require further information via the contact details below.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner’s Office, and there is further information on your rights and how to contact them here: https://ico.org.uk/for-the-public/raising-concerns/
Keeping your data secure
The Personal Information we hold is stored safely and securely through the use of appropriate technology and internal procedures. We limit access to your Personal Information to those who have a genuine business need to know it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Links and third parties
The site may contain links to other web sites and we are not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties. Please review their policies if you want to find out more.
How to contact us
You can contact us via the following means;
Rhythm & Bikes
63a Lewes Road
Brighton, BN2 3HZ
Telephone: 01273 272039
Updates to this policy
Last updated: 24 May 2018
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